Verify Shop Status: Before making a purchase, please review the most recent pages of our trade thread to ensure the shop is currently operational.

Automated Sales: All transactions are processed semi-automatically through the Telegram MiniApp.

Beware of Impersonators: We are not responsible for transactions made with fake accounts or impersonators. Please remain vigilant and double-check who you are communicating with.

Communication Guidelines: Please consolidate your inquiries and write to the operator in a single, comprehensive message. Sending more than 5 consecutive messages will result in a 1 to 12-hour ban.

Operating Hours: Our operator is available 24/7.

Time Limit: You must contact the operator within 3 hours of your purchase. Please send your message even if the operator is currently offline.

Filing a Claim: Provide a highly detailed description of the situation and attach 2–3 photos (claims submitted without photos will not be reviewed). You must also include your Order ID. Claims must be submitted from the exact account used to make the original purchase.

Wait Times and Conduct: Please await our response and do not spam the chat. Any insults directed at our staff will result in an immediate ban and a permanent refusal to resolve your issue. Rest assured, if you follow these guidelines correctly, we will assist you.

Third-Party Collections: We will not provide assistance or replacements if a third party (e.g., a friend) attempted to retrieve the order on your behalf.

Eligibility for Full Replacement: A full replacement will only be issued to customers who have already completed a minimum of 3 successful purchases in our shop.